Contact Us

We’re committed to assisting you as quickly as possible. For the fastest response, please email us at [email protected]

Our guest services staff is available Monday – Friday at the Hart Prairie Lodge from 9AM – 4PM.


Frequently Asked Questions

Q: How can I change my tickets?

A: After making a purchase, you’ll receive an email with a link to the Snowbowl Self-Service Portal. Here, you’ll be able to select the products you’d like to exchange and view your purchase history instantly – no waiting and no emailing required.

Q: Is there a time limit on when I can change my tickets or rentals?

A: You can change your lift ticket and rental products anytime up to midnight (11:59 p.m MST) the night before your visit. Please note that if you forget or are unable to change your itinerary by that time, your purchase costs will be forfeited.

Q: How much does it cost to change my tickets or rentals?

A: There are no fees to change your items. Depending on dates and products purchased, you may be asked to pay the difference if your new products cost more than your original.

Q: Is there a limit to how many times I change my tickets or rentals?

A: There are no limits to the number of changes – make as many as you’d like. All credits are valid until April 30, 2022.

Q: Can I share my credit with a friend or another family member?

A: Yes! You can use your credit for yourself or anyone else.

Q: If I purchased a lift ticket, can I use that credit for something else?

A: You can apply your credit to lift tickets, lessons, or rentals.

Q: Can I apply my credit to a future season?

A: All credits must be used by April 30, 2022. If you are unable to use or share your credit by that time, your purchase costs will be forfeited.

Q: Where can I get answers for questions not on this list?

A: Please send us an email at [email protected] and we’ll be happy to answer any other questions you have!

Q: Can I use my existing Snowbowl Card for the 2021/2022 season?

A: Absolutely! If you already have an existing Snowbowl Card, simply purchase your tickets online, and proceed directly to the lift.


Have questions about season passes? Check out our season pass FAQs here.