Your safety on the mountain is our highest priority at Snowbowl. Because there are some risks inherent to snowsports, we encourage you to educate yourself about the risks and to adhere to responsible skier/rider conduct. Snowbowl Mountain Patrol and Mountain Management enforce skier safety every day this season. They can also answer any questions about mountain safety policies.
Snowbowl safety program includes safety education, awareness, and enforcement. The program is built on “Your Responsibility Code”, the Arizona Ski Safety Act and the following Resort Policies.
100 Day Guarantee
Ticket Terms & Conditions
Arizona Snowbowl is committed to promoting skier and rider safety and has established the Winter Rules! and ParkSmart programs to encourage and enforce safe skiing and riding behavior. Under these programs, all skiers and riders must be responsible, treat each other with respect, be considerate, and know and comply with the Arizona Skier Safety Act, Your Responsibility Code, Arizona law, and the Park Smart program.
MOUNTAIN CODE OF CONDUCT
Arizona Snowbowl reserves the right to terminate skiing and riding privileges on a first offense of the Code of Conduct if it determines, in its sole discretion, that such action is appropriate. Especially egregious behavior could mean that an individual is banned from the slopes indefinitely. It is the individual’s responsibility to understand, and adhere to all rules, laws or regulations of the resort, city, county, and state.
The following will not be tolerated:
- Fast and/or reckless skiing/riding.
- Refusal to show and/or relinquish your pass to a mountain employee when requested.
- Violent behavior, or abusive, foul or threatening language.
- Skiing/riding in a closed area. It is your responsibility to know what trails or slopes are open and closed. Skiing/riding in a closed area is illegal and you may be prosecuted and fined.
- Going over or under a rope or past another closure indicator is also illegal and you may be fined.
- Riding a lift or skiing/riding while under the influence of alcohol or drugs.
- Actions or behaviors that in our judgment may endanger your safety or the safety of others.
- Violating the law, including the Arizona Skier Safety Act.
Drugs: Arizona Snowbowl operates under a special use permit issued by the Coconino National Forest. Drug use and possession is illegal on Federal property. We have a strict policy against substances at our resort and we ask that you please respect our policy.
Alcohol: Only designated Arizona Snowbowl outlets may allow for open containers on our decks, patios and base area. Alcohol is not allowed to be consumed in the lift line or on our lifts.
Know The Code—Your Responsibility Code
The National Ski Areas Association established “Your Responsibility Code” in 1966 as a code of ethics for all skiers on the mountain. The code reflects not only skier safety, but snowboarder and lift safety as well. Ultimately, safe skiing and snowboarding is each guest’s responsibility.
- Always stay in control and be able to stop or avoid objects.
- People ahead of you have the right of way. It is your responsibility to avoid them.
- Do not stop where you obstruct the trail or are not visible from above.
- Whenever starting downhill or merging into a trail, yield to others.
- Always use devices to help prevent runaway equipment.
- Observe all posted signs and warnings. Keep off closed trails and out of closed areas.
- Prior to using any lift, you must know how to load, ride, and unload safely.
ARIZONA SKIER SAFETY ACT
The Arizona legislature established as a matter of law, that certain dangers and risks are inherent in the sport of skiing. Learn more about the bill on the Arizona Legislature website.
You must be in control and avoid the person downhill of your path.
Arizona Law requires that a skier involved in a collision with another skier that results in an injury shall not leave the vicinity of the collision before giving the skier’s name and current address to an employee of the ski area operator or a member of a paid or voluntary ski patrol. This does not prohibit a skier from leaving the scene of a collision to secure first aid for a person who is injured in the collision. If a skier leaves the scene of a collision to secure first aid, the skier shall leave the skier’s name and current address as required after securing the first aid.
Lift Safety: Under Arizona state law, you cannot board a lift unless you have the knowledge to negotiate or use the lift safely, or until you have asked for and received information sufficient to enable you to use the lift safely. You may not use a lift or any ski trail while under the influence of alcohol or drugs.
Slow Zones: Certain areas and trails at the Arizona Snowbowl, indicated on the trail map in red, are designated as SLOW ZONES. Please observe these posted slow areas by maintaining a speed no faster than the general flow of traffic. Space and speed are especially important in these areas. Fast and aggressive skiing will not be tolerated.
Slow Zones to Know:
- Hart Prairie/Tenderfoot/Tinhorn/Bambi
- Aspen Meadows
- Southern Belle
- Meadows and Stump Patch
- Lower Bowl
- Log Jam
- Wild Turkey
- Round Up
Signage – For all Ability Levels
Various informational and caution signage is located throughout the ski area. Please read, understand and follow all rules and related signage. Skiers and riders should be advised that a green circle, blue square, or black diamond trail at Arizona Snowbowl is not necessarily the same as a green circle, blue square or black diamond trail at other resorts. The system is a relative rating of trails at each resort and does not compare trail difficulty between resorts. Skiers and riders should begin with the easiest terrain and then move up in difficulty as their ability permits. Some terrain may be closed due potential hazards. Please respect our signage and closures.
Arizona Snowbowl discourages the use of electronic devices (cell phones, music players or earphones) while skiing/riding, or loading or unloading lifts.
Arizona Snowbowl highly recommends wearing helmets for skiing and riding. Skiers and snowboarders are encouraged to educate themselves on the benefits and limitations of helmet usage. The primary safety consideration and obligation under Your Responsibility Code is to ski and ride in a controlled and responsible manner. Helmets are available for purchase and rental at the Hart Prairie Lodge, and for purchase at the Agassiz Lodge. Arizona Snowbowl supports the National Ski Areas Association’s Lids on Kids initiative, which focuses on educating parents and children about the importance of helmet usage.
IN CASE OF INJURY
- If someone is injured, remain calm, cross skis or place a snowboard securely in the snow above the accident.
- Call Ski Patrol at 928-214-4005, or call 911.
- Patrol will ask for the number of the phone from which you are calling and your location, age, sex/gender, event, and about the resources available to you.
Grooming equipment, snowmobiles, snowmaking equipment, and other vehicles may be encountered at any time.
While rare, both inside and outside of the posted ski area boundary, avalanches may occur at any time without warning. Become educated on how to reduce the risks through your own education, actions, and awareness.
The terrain parks at Arizona Snowbowl are a great place to take your skiing and snowboarding to the next level, but we always want to make sure our park riders are safe.
It is important to be mindful of your ability level and not take on anything too challenging. Our three parks are designed for skiers and riders to progressively learn how to handle different features.
Learn more about park safety at terrainparksafety.org.
Some resorts designate features as small, medium and large. Be aware these ratings are determined by size, not the degree of difficulty, and are relative only to that resort. Freestyle Terrain use, like all skiing and riding, exposes the user to the risk of serious injury. Prior to using freestyle terrain, it is the user’s responsibility to become familiar with all instructions and posted warnings and to follow Your Responsibility Code and PARK SMART.
The law* defines a Service Animal as any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.
NOT service animals are those animals whose sole purpose is to provide emotional support, well-being, comfort, or companionship or to serve a crime deterrent.
Individuals with disabilities are permitted to be accompanied by their service dog in all public areas of the Resort. However, in the interest of safety, service animals will not be allowed on chair lifts or in ski terrain, including tubing hills, or on any ride or attraction that is not equipped or designed for accessibility to service animals. If you require a service animal that is restricted from an area or activity, the Resort will make reasonable accommodations as long as requirements for safe operations are met. Guests will be asked to provide the Resort with a minimum of 72 hours advance notice regarding accommodations needed for service animals.
The Resort will not discriminate against individuals with disabilities who use service animals if the task or work performed by the service animal are directly related to the individual’s disability. All service dogs must meet current ADA guidelines to include, but not be limited to: remaining under the direct control of the user at all times; be house broken; and be trained and utilized for a specific disability approved by ADA regulations. A service animal shall have a harness, leash, or other tether, unless either the handler is unable because of a disability to use a harness, leash, or other tether, or the use of a harness, leash, or other tether would interfere with the service animal’s safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler’s control (e.g., voice control, signals, or other effective means).
Where it is not obvious that a dog is a service dog, Authorized personnel may inquire as to the following: 1) if the animal is required because of a disability and (2) what work or task the animal has been trained to perform.
Authorized personnel will request that a service dog be removed from the premises if: (1) The animal is out of control and the animal’s handler does not take immediate effective action to control it; or (2) The animal is not housebroken. If the service animal is removed, the Resort will make all reasonable efforts to accommodate the individual with a disability despite the absence of the service dog.
The Ski and Ride School offers as specialized adaptive skiing/snowboarding program. Professionally trained instructors work with a range of disabilities. Due to the specialty of this program, a reservation is strictly required at least two weeks prior to your visit. For more information please contact us at [email protected]
It is the Resort’s objective, for everyone to have a safe and enjoyable time while visiting the ski area.
* 28 C.F.R. Part 35.136 which also applies under 42 U.S.C. section794
Request for and the use of drones or unmanned aircraft systems (UAS) at the ski area are increasing. Drone use can broadly be categorized as three uses, General Public Use; Commercial and Media Use; and Resort Use.
Public Use of drones is prohibited within the Ski Area Special Use Permit Area. Areas with reoccurring public use of drones will be signed informing visitors of the restriction. Those caught breaking the rules may have their drones confiscated, their skiing privileges suspended or could even be fined.
Commercial or Media Use not operated by the ski area will be coordinated by the ski area. All approved flights are to be used at the operators own risk while adhering to all FAA Part 107 rules and regulations for UAS operations. Notification to the Forest Interagency Aviation Officer at least 24 hours prior to UAS operations is required to help de-conflict airspace with fire aircraft and other forest aviation assets. UAS operator will notify the Forest Aviation Officer when flights are complete. Commercial Filming by drone may require a separate special use filming and photography permit and will be coordinated by the Forest Service Special Use Administrator.
Ski Area or Resort Use may be utilized for in-house documentation of construction projects, slope conditions, and a variety of marketing needs. Arizona Snowbowl will provide a copy of FAA certifications (remote pilot license), UAS license/registration, and any other documentation adhering to all FAA Part 107 rules and regulations to the Forest Aviation Officer and Permit Administrator.
The following criteria must be agreed upon prior to UAS flights:
- No launching or recovering of UAS in Wilderness areas
- No launching or recovering of UAS within 100 meters (328 feet) from wildlife
- No UAS operations near any active wildfires on the forests/park
- No UAS operations inside Temporary Flight Restrictions (TFRs) or within 5 nautical miles without approval from the Forest Aviation Officer
- Do not approach animals or birds with the UAS
- Any wildlife incursions (in the air or on the ground) will be reported to the forest immediately
- Obey all privacy laws
The 100 Day Guarantee is valid only on the Power Pass. Total days of operation for the Resort Collective will be determined based on the resort with the longest operation schedule. For example, if Snowbowl is open for 109 days but Pajarito is only open for 73, the Guarantee will be considered fulfilled based on Snowbowl’s days of operation. Any partial days of operation will be included in total days of operation. No refunds will be issued as part of this offer. This offer does not guarantee snow conditions or quality and does not ensure lift operation and/or availability of terrain or access to resort facilities.
To view terms and conditions for all products, please click here.
20/21 Winter Lift Tickets, Rentals, and Lessons Terms & Conditions
Terms & Conditions This Lift Ticket Agreement (“Agreement”) is between you and the Power Pass Resort you made your purchase with, which include Arizona Snowbowl, Brian Head Resort, Hesperus Ski Area, Nordic Valley Ski Resort, Pajarito Mountain Ski Area, Purgatory Resort, Purgatory Snowcat Adventures, Spider Mountain, Sipapu Ski and Summer Resort (hereinafter each separately referred to as “Resort”, “we” or “us”) and describes the terms and conditions that apply to your limited license to enter and use authorized facilities owned or operated by the Resort. The proof of purchase of such a limited license is a “Lift Ticket”. By buying or using your Lift Ticket, you agree to these terms.
- Lift ticket and lesson prices vary by visitor age, day of the week, time of year, and time of entry. You must purchase tickets and lessons for the visitor at the day and time that the visitor plans to visit the Resort.
- Lift tickets purchased between October 15, 2020 and April 30, 2021 may be changed and redeemed for future lift ticket purchases during the 2020/2021 winter season. See below for our refund policy.
- All lift passengers during the winter season must wear skis, snowboard, or resort-authorized snow-riding or biking equipment. Please contact [email protected] for inquiries about accommodations for disabled visitors.
- We do not guarantee parking, road conditions, weather conditions, snow conditions, open terrain, or number of lifts operating. Please arrive early.
- Hours and operations vary by day and at each resort and may change. Please visit your resort website for current information.
- You must obey all federal, state and local laws while on our property and you must obey resort safety, courtesy, health, and traffic rules that are posted on the property.
- Rentals are issued on a first come first serve basis. Pre-paying for rental equipment online may speed up your checkout, but does not guarantee availability of the equipment you requested. Please arrive early.
Arbitration Provision, Class Action and Jury Trial Waiver
This Agreement includes an Arbitration Provision and a Class Action Waiver and Jury Waiver that govern any disputes between you and us. Unless you opt out, as described below, these provisions will:
- Eliminate your right to a trial by jury; and
- Substantially affect your rights, including preventing you from bringing, joining or participating in class or consolidated proceedings.
Lift Tickets, Rentals & Lessons Refund Policy
- Within 48 hours of the ticket or lesson purchase, you are eligible for a 100% refund paid to the payment device used to purchase your lift ticket, rental, or lesson. Tickets, rentals, and lessons are not refundable or transferable on the date valid.
- After you make your purchase, up to 11:59 pm on the day before your product(s) are valid, you may defer your ticket, rental or lessons and receive a credit in the US dollar amount of your original purchase.
- Credit can be used for lift tickets, lessons, and rentals. Credit will be provided electronically, as made available in an online account.
- Credit amounts will be based on the ticket purchaser’s actual purchase price, less insurance, if applicable. If you use your credit on a ticket that is more expensive, you must pay the price difference between the credit and the new ticket.
- Credit can NOT be used for lodging, food, beverage or resort merchandise.
- Credit expires April 30, 2021.
- Lift tickets received as a benefit associated with other tickets that are not purchased by the visitor directly for us and/or complimentary passes are not eligible for credit. This refund policy may not apply to lift tickets purchased from an authorized third party seller or from a tour operator as part of a bundled package or trip, and purchasers should discuss with their authorized third party seller or tour operator how the refund policy applies to their purchase.
- Deferral of a lift ticket is only available for tickets that are unused at the time of the deferral request. A ticket is “unused” if the ticket has not been scanned or used to access any Power Pass Resort destination after October 15, 2020.
There is no fee to change your plans. Other than as expressly stated here, all terms and conditions applicable to Power Pass product and season pass purchases remain in full force and effect and these products continue to be non-refundable.
Ticket exchanges must be done online.
Pricing and Transfer
Lift ticket, lesson and rental prices vary by visitor age, day of the week, time of year, and time of entry. You must purchase tickets and lessons for the visitor at the day and time that the visitor plans to visit the Resort. Tickets and lessons are non-transferrable, i.e., you may not buy a ticket or lesson for one person and give that ticket or lesson to a different person.
Online, print or other advertised prices do not always guarantee the lowest price. Other specials may be available. Discounts cannot be combined with other offers. If you purchase through a reseller, travel company, or tour, check to see which terms and conditions apply. These companies may have additional terms and conditions not stated here. The refund policy may not apply to purchases made through third parties.
Permission to Film or Videotape
Purchase of this ticket or pass constitutes consent for us to use film, video or reproduction of the image and/or voice of a pass or ticket holder on any Resort properties for any purpose allowed by law without any payment or notification to the pass or ticket holder.
When you purchase your lift ticket, you must select the resort at which you will use the ticket: Arizona Snowbowl, Brian Head Resort, Hesperus Ski Area, Nordic Valley Ski Resort, Pajarito Mountain Ski Area, Purgatory Resort, Purgatory Snowcat Adventures, Spider Mountain, Sipapu Ski and Summer Resort.
You can manage your lift tickets and ticket deferral credits through the resort website that you purchased from.
Billing Errors, Corrections
If you have questions regarding your use of ticket deferral credits, please contact Customer Service at [email protected] or call (928)-779-1951. We will correct the balance of your credits if we believe that a clerical, billing, or accounting error occurred. We have no obligation to review or correct any billing error unless you provide us sufficient notice for us to review your claim within sixty (60) days of the date of the error in question.
Fraud Associated with Your Lift Tickets or Resort Credit
We will not accept any tickets or passes, or will limit use of any tickets, passes or credits, if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful, and we consider such action appropriate to limit our risk. Power Passes are non-transferable. Lift tickets are non-transferable. DO NOT PURCHASE ANY RESORT TICKETS OR POWER PASSES OR LIFT TICKETS FROM THIRD PARTIES.
We have no liability to you for any third-party fraud or unlawful activity associated with any credit balance. If we discover any Power Pass or credit was sourced or derived from fraud or other unlawful means, we may in our sole discretion, cancel all impacted passes and credits and retain all related balances without notice to you. We may use retained balances to help offset our liability to card companies, networks and issuers of lost or stolen credit and debit cards used to purchase or load Power Passes or lift tickets.
From time to time, we may in our sole discretion, run promotional programs associated with lift tickets. These promotions are subject to these terms, as well as additional terms as indicated in connection with the promotions. We reserve the right to modify the terms and conditions of any promotion at any time, including and up to terminating the promotion.
Changes to This Agreement
We may amend this Agreement at any time. We will post the amended Agreement to our website at Snowbowl.ski, and for a period of thirty (30) days after we post the amended Agreement, we will also post a notice on our website stating that the terms of this Agreement have changed. As permitted by applicable law, any change, addition or deletion will become effective at the time we post the revised Agreement to our website. Unless we state otherwise, the change, addition, or deletion will apply to your future and existing lift tickets. You are deemed to accept the changes, additions or deletions if: (1) you do not notify us to the contrary in writing within 20 days of the date of our notice or such other time specified in the notice; or (2) you use any of your lift tickets after such notice period. If you notify us that you do not accept the changes, additions or deletions, we will cancel your lift tickets and refund any remaining balance to you.
Cancelling This Agreement
We may suspend or terminate this Agreement and revoke or limit any or all of the rights and privileges granted to you at any time without notice or liability. Termination may result from your fraudulent or unauthorized use of the Lift Ticket including your failure to provide valid information. If we terminate this Agreement without cause, we will refund you or issue store credits equal to the balance on your cancelled lift ticket(s), less any amounts that you may owe us.
Local Governing Laws
For resorts in Arizona (Arizona Snowbowl), your lift ticket is issued from the State of Arizona and transactions are processed within the State of Arizona. This Agreement shall be governed by and construed in accordance with the laws of the State of Arizona notwithstanding any conflict of law rules.
For resorts in Colorado (Hesperus Ski Area, Purgatory Resort, Snowcat Adventures) your lift ticket is issued from the State of Colorado and transactions are processed within the State of Colorado. This Agreement shall be governed by and construed in accordance with the laws of the State of Colorado notwithstanding any conflict of law rules.
For resorts in New Mexico (Pajarito Mountain Ski Area, Sipapu Ski and Summer Resort), your lift ticket is issued from the State of New Mexico and transactions are processed within the State of New Mexico. This Agreement shall be governed by and construed in accordance with the laws of the State of New Mexico notwithstanding any conflict of law rules.
For resorts in Texas (Spider Mountain), your lift ticket is issued from the State of Texas and transactions are processed within the State of Texas. This Agreement shall be governed by and construed in accordance with the laws of the State of Texas notwithstanding any conflict of law rules.
For resorts in Utah (Brian Head Resort, Nordic Valley Ski Resort), your lift ticket is issued from the State of Utah and transactions are processed within the State of Utah. This Agreement shall be governed by and construed in accordance with the laws of the State of Utah notwithstanding any conflict of law rules.
Disclaimers and Limits of Liability
Your purchase and use of lift tickets is subject to a separate disclaimer and limitation of liability. Please read that document carefully as it is a contract between you and the parties therein. The terms of that agreement are incorporated into this Agreement, as if the language was repeated fully here.
We may assign all or part of this Agreement without notice to you. We are then released from all liability. You may not assign this Agreement without our permission in writing.
Entire Agreement, Construction
Please read this section carefully. It affects rights that you may otherwise have.
This Arbitration Provision provides for resolution of most disputes through arbitration instead of court trials and class actions. Arbitration is more informal than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury, and discovery is more limited. Arbitration is final and binding and subject to only very limited review by a court. This arbitration clause shall survive termination of this Agreement.
Binding Arbitration. This provision is intended to be interpreted broadly to encompass all disputes or claims arising out of or relating to this Lift Ticket Agreement, your Lift Ticket and your relationship with us. Any dispute or claim arising out of or relating to this Agreement or use of the Power Charge Card and your relationship with any Power Pass Resort company or any subsidiary, parent or affiliate company or companies (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory) will be resolved by binding arbitration, except that either of us may take claims to small claims court if they qualify for hearing by such a court.
Opt-Out. Notwithstanding the above, you may choose to pursue your claim in court and not by arbitration if you opt out of this arbitration provision within 30 days from the earliest of the date you purchased or used your Lift Ticket (the “Opt Out Deadline”) after this Agreement has gone into effect. You may opt out of these arbitration procedures by sending us a written notice that you opt out to the following address: Arizona Snowbowl Attn: Customer Service, [PO Box 40, Flagstaff AZ, 86001]. Any opt-out received after the Opt Out Deadline (allowing three (3) additional days for mailing) will not be valid and you must pursue your claim in arbitration or small claims court.
Arbitration Procedures. For all disputes, whether pursued in court or arbitration, you must first send a written description of your claim to our Customer Service department using the appropriate link at [insert customer service website] to allow us an opportunity to resolve the dispute. You and we each agree to negotiate your claim in good faith. You may request arbitration if your claim or dispute cannot be resolved within 60 days. Any statutes of limitations will be tolled during this 60 days.
Arbitration Rules and Remedies. The arbitration of any dispute or claim shall be conducted in accordance with the rules of the American Arbitration Association (“AAA”), including the AAA’s Consumer Arbitration Rules (as applicable), as modified by this Agreement. The AAA Rules and information about arbitration and fees are available online at www.adr.org. You and we agree that this Agreement evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the U.S. Federal Arbitration Act and federal arbitration law, and not governed by state law. Any arbitration will be held in a reasonably convenient location in the state in which you reside or at another mutually agreed location. The arbitration will be conducted in the English language. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief to the extent required to satisfy your individual claim, and must follow and enforce this Agreement as a court would. Any arbitration shall be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award. Judgment on any arbitration award may be entered in any court having proper jurisdiction.
Costs of Arbitration. Upon filing of the arbitration demand, we will pay all filing, administration and arbitrator fees other than the initial $200 filing fee, and for claims of less than $1,000, the Resort will reimburse you for the filing fee within 30 days of receiving a written request from you. Each party will bear the fees and expense of its own attorneys, experts, witnesses and preparation and presentation of evidence at the arbitration. However, for claims under $10,000 as to which you provided notice and negotiated in good faith as required above before initiating arbitration, if the arbitrator finds you are the prevailing party in the arbitration, you will be entitled to a recovery of reasonable attorneys’ fees and costs. Except for claims determined to be frivolous, we agree not to seek an award of attorneys’ fees in arbitration even if an award is otherwise available under applicable law.
Class Action Waiver and Jury Waiver
You and we each agree that any proceeding, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated or representative action. If a court or arbitrator determines in an action between you and us that this class action waiver is unenforceable, the arbitration agreement will be void as to you. If you opt out of the arbitration provision as specified above, this class action waiver provision will not apply to you. Neither you, nor any other customer, can be a class representative, class member, or otherwise participate in a class, consolidated or representative proceeding without having complied with the opt out procedure set forth above. If for any reason a claim proceeds in court rather than through arbitration, you and we each waive any right to a jury trial.
Inquiries or Questions
If you have any questions regarding this Agreement, your lift ticket or the refund policy, please visit our website at snowbowl.ski or email us at [email protected]